Debt Resolution Services 2
Framework Description
RM6366 Debt Resolution Services 2 is a Government Commercial Agency (GCA, formerly Crown Commercial Service) framework, closed to new applications, let under the Procurement Act 2023. It replaces RM6226 Debt Resolution Services and covers debt collection, managed enforcement, process servers, data services and spend analysis and recovery. It has nine lots and runs for four years to 18 February 2030, with no extension.
Context & Use Case
Central government, local authorities, health, education, devolved administrations, charities and blue light organisations use it to recover debt and prevent losses from fraud, error and waste. Further competition is mandatory in lots 1 and 4. Managed debt collection is not included and is being procured separately as RM6402 Managed Collection Services.
Scope of Services
Lot 1: Direct Debt Collection Lot 2: Managed Enforcement Lot 3: Process Servers Lot 4: Data Solutions Lots 5–8: Spend Analysis and Recovery Services – accounts payable, contract compliance, utilities and telecoms reviews Lot 9: Specialist VAT Review
Lots
Lot 1: Direct Debt Collection; Lot 2: Managed Enforcement; Lot 3: Process Servers; Lot 4: Data Solutions; Lot 5: Spend Analysis and Recovery Services (SARS) – Accounts Payable Review; Lot 6: SARS – Contract Compliance General Review; Lot 7: SARS – Utilities Spend Recovery Review; Lot 8: SARS – Telecoms Spend Recovery Review; Lot 9: SARS – Specialist VAT Review
Who Can Apply
Suits FCA-regulated debt collection agencies, enforcement providers, process servers, data and credit reference firms, and spend recovery specialists. Applications for this framework are closed until re-procurement, so others should look at RM6402 Managed Collection Services as the nearer opportunity.
Buyer Benefits
Public bodies must recover money fairly, especially from vulnerable debtors. They value regulated, ethical collection, accurate data on affordability, and spend recovery reviews paid from what they find. One agreement covering these services saves running several procurements. Specialist lots also make awards quicker.
Next Steps
Appointed suppliers should prepare for call-off competitions, particularly in lots 1 and 4 where competition is mandatory. Other suppliers should track GCA's pipeline for RM6402 Managed Collection Services and prepare FCA permissions, vulnerability policies and recovery performance data, so they are ready when it goes to market.
How Athena Can Help
For appointed suppliers, mandatory competition in lots 1 and 4 means every call-off is a bid. Athena's competition bid support builds win themes around fair treatment and recovery rates, with fee models tested against rivals.
For firms targeting RM6402, our framework application service plans the submission. Our public sector bid advisers help you decide which lots are worth the effort. A final compliance check on every response means marks are not lost on technicalities.
