Telephone Survey Framework
Framework Description
The Telephone Survey Framework from the National Framework Partnership (NFP) provides public sector bodies with telephone survey services, from questionnaire design to reporting. It was procured under the Public Contracts Regulations, sits in the Technology category and expires on 27 April 2027. Buyers can appoint directly or hold a mini-competition, and the supplier list was fixed when the framework was let.
Context & Use Case
Public sector organisations use it to collect views from residents, service users or employees, for example tenant satisfaction surveys or consultation on service changes. A typical call-off covers designing the questionnaire, conducting the interviews, managing the data and reporting the findings with recommendations. Direct appointment suits repeat surveys; mini-competition suits one-off or larger studies.
Scope of Services
Survey questionnaire design Telephone interviewing Data collection and management Analysis and reporting Insight and recommendations Data protection compliance
Lots
See framework link
Who Can Apply
Suits market research and telephone survey firms with public sector experience and strong data protection practice. Applications for this framework are closed, so non-appointed firms cannot join until re-procurement, likely around April 2027.
Buyer Benefits
Survey results often inform decisions that are reported to regulators or the public, so buyers need reliable methods and secure data handling. A pre-procured route lets them commission surveys to fixed deadlines, such as annual satisfaction reporting, without a fresh tender each time.
Next Steps
Appointed firms should prepare evidence of response rates, sample quality and data security for mini-competitions. Other survey firms should prepare for the re-procurement expected around 27 April 2027, follow the NFP framework page for the notice, and gather public sector survey case studies with response rate data.
How Athena Can Help
Survey tenders are often scored on method, data security and price. Athena's survey bid writers can set out your sampling, interviewer training and quality controls clearly, then price each survey so it wins and stays profitable.
With re-procurement likely in 2027, our framework registration team can prepare your application early, and our survey tender advice helps you win resident and staff survey contracts from councils and housing providers until then, with a clear view of which are worth bidding for.
