Lifts Escalator Related Equipment Maintenance Repair Refurbishment
Framework Description
NEPO408 is NEPO's framework for maintenance, repair and refurbishment of lifts, escalators and related equipment in public sector buildings. It has two lots, one for lifts and one for escalators. It is a standard framework, not a DPS, running to 31 August 2027 with no extension listed, so its replacement is likely within the next year.
Context & Use Case
Councils, health and education bodies and other public organisations use NEPO408 to keep lifts and escalators in their buildings safe and working, from routine servicing to refurbishing ageing equipment. Separating lifts from escalators lets buyers use specialist contractors for each and combine routine maintenance, repairs and refurbishment in one contract.
Scope of Services
Lot 1: Maintenance, Repair and Refurbishment of Lifts and Related Equipment Lot 2: Maintenance, Repair and Refurbishment of Escalators and Related Equipment Routine maintenance, repairs and refurbishment across both lots
Lots
Lot 1: Maintenance, Repair and Refurbishment of Lifts and Related Equipment; Lot 2: Maintenance, Repair and Refurbishment of Escalators and Related Equipment
Who Can Apply
Suits lift and escalator maintenance contractors with public sector experience. Applications for NEPO408 are closed, so contractors not appointed cannot join it; with the term ending on 31 August 2027, its replacement procurement is the next opportunity.
Buyer Benefits
A broken lift can make a building inaccessible. Buyers value contractors already assessed for safety and response times, with one agreement covering routine maintenance, urgent repairs and refurbishment. Refurbishment within the same agreement also lets buyers plan upgrades to ageing equipment without a separate tender.
Next Steps
Watch NEPO's framework page for the replacement procurement, likely ahead of August 2027. Gather evidence of response times, first-time fix rates, safety records and refurbishment projects for public clients. Decide whether you will bid for lifts, escalators or both, and prepare case studies for each.
How Athena Can Help
NEPO408 ends in August 2027, so planning should start now. Athena's tender preparation gets your lot choice, evidence and timeline in place, and our bid writing team writes answers that show response times and safety performance clearly.
Our registration and compliance support also handles selection documents, policies and a compliance check, so you are ready to submit when the tender appears. We can also review your draft with a Bid Health Check before submission and model your likely score against competitors.
