Patient Healthcare Communications and Related IT Services
Framework Description
NHS Commercial Solutions' Patient Healthcare Communications and Related IT Services framework covers non-clinical hardware, software and related technology that helps NHS organisations communicate with patients and staff. Its seven lots run from patient messaging and pager replacement apps to digital signage, check-in kiosks, app development and video conferencing. The framework runs from 25 February 2021 to 24 August 2027 and is available to NHS organisations and wider public sector bodies.
Context & Use Case
Hospital trusts and other NHS bodies use it to cut missed appointments with text and app reminders, replace bleeps with secure clinical messaging, install self check-in and wayfinding screens, and run virtual consultations. The bespoke lot lets a buyer combine several of these into one project, for example a check-in kiosk linked to patient messaging.
Scope of Services
Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Patient-Friendly App Development Lot 6: Video Conferencing System Lot 7: Bespoke Services
Lots
Lot 1: Patient Messaging Services; Lot 2: Medical Messaging Application (Pager Replacement); Lot 3: Kiosk Display (Digital Signage); Lot 4: Patient Check-In Management System; Lot 5: Patient-Friendly App Development; Lot 6: Video Conferencing System; Lot 7: Bespoke Services
Who Can Apply
Suits patient messaging providers, clinical communications app vendors, digital signage and kiosk suppliers, app developers and video conferencing companies working with the NHS. Applications are closed, and suppliers not appointed cannot join now. It ends on 24 August 2027, so a replacement procurement is likely in the coming months.
Buyer Benefits
One agreement covers the patient-facing and staff-facing communication tools a trust is likely to need, so a digital team can buy a messaging service and check-in kiosks without two procurements. Suppliers are pre-vetted, which shortens the route to contract, and the bespoke lot lets buyers join products together into a single solution.
Next Steps
Incumbents should prepare for competitions with metrics from live deployments, such as reductions in missed appointments or pager traffic. Other suppliers should watch NHS Commercial Solutions' pipeline for the successor ahead of 24 August 2027, decide which lots fit their product, and gather NHS case studies plus security and data protection evidence.
How Athena Can Help
With the end date in August 2027, now is the time to plan. Athena's framework application service can match your product to the right lots in the successor and prepare case studies, policies and compliance answers before the tender lands.
For suppliers already appointed, our bid managers prepare competition responses built on measurable outcomes and competitive pricing. We also offer bid/no-bid decision support to help you prioritise NHS digital opportunities.
