Digital Dictation, Speech Recognition & Outsourced Transcription Services 2
Framework Description
Digital Dictation, Speech Recognition & Outsourced Transcription Services 2 is the NHS Shared Business Services framework advertised under Find a Tender notice 028196-2024. It lets NHS and social care bodies, plus other approved public and private sector organisations, buy dictation, speech recognition and transcription services. It runs to 30 September 2027, with an option to extend by up to two years to 30 September 2029.
Context & Use Case
Clinical documentation creates a heavy administrative load, so trusts use these services to free clinicians' time and speed up correspondence. A department might move to cloud dictation, add speech recognition so clinicians create documents directly, or outsource typing to clear a backlog. NHS SBS publishes the list of organisations approved to use the framework on its website.
Scope of Services
Digital dictation, fixed and as a service Speech recognition, fixed and as a service Outsourced transcription Combined dictation, speech recognition and transcription solutions
Lots
See framework link
Who Can Apply
It suits dictation and speech recognition software vendors, transcription service providers and suppliers of combined solutions. Sustainability and social value carried significant weight in supplier selection. Applications for this framework are closed, so firms not appointed cannot join until it is re-tendered, which could be as late as September 2029.
Buyer Benefits
Buyers can choose installed or cloud-based systems, outsourced typing, or a combined service, depending on their IT strategy and backlog. Suppliers were chosen partly on sustainability and social value, which helps public bodies meet their own commitments, and the route is open to social care and other approved organisations as well as the NHS.
Next Steps
Appointed suppliers should prepare for call-offs with turnaround times, accuracy rates and integration evidence. Others should prepare for the re-tender, due between September 2027 and September 2029 depending on the extension; check the NHS SBS site and Find a Tender for notices, and build social value and sustainability evidence, as both featured strongly in selection.
How Athena Can Help
Sustainability and social value carried real weight when this framework was let, so Athena's bid writing and social value builds those answers properly for the next re-tender, alongside technical and service responses written to the criteria.
Our framework timing and registration keeps you ready for a re-tender window that could fall anywhere between 2027 and 2029, and our public sector bid economics helps appointed suppliers price per-line, subscription and outsourced transcription models competitively and profitably.
