Water and waste water
Framework Description
The Scottish Government's Water and Waste Water Billing Services Framework provides water and waste water retail services, including automated meter reading, to Scottish public bodies. Scottish Water Business Stream Ltd is the contract supplier. It runs from 1 April 2024 to 31 March 2028 and includes a range of ancillary services listed in the buyer's guide.
Context & Use Case
All Scottish public sector bodies, including the third sector, can use it for billing and account management of water supplies across their sites. Business Stream offers an intelligent water management programme, including leak detection and site surveys, and an annual water efficiency fund that customers can apply to for project funding.
Scope of Services
Water and waste water retail and billing services Automated meter reading, with free AMR loggers on 30mm meters and larger Intelligent water management, including leak detection and surveys Benchmarking reports and tools Ancillary services listed in the buyer's guide
Lots
See framework link
Who Can Apply
Licensed water retailers in the Scottish non-household market are the firms suited to this framework, and applications are closed, with Business Stream as supplier. Retailers interested in this business should prepare for the re-procurement, likely to be around 31 March 2028.
Buyer Benefits
Buyers get annual cost avoidance savings, free AMR loggers and tools to cut water use and the associated CO2. A water efficiency fund, benchmarking and dedicated account management help estates teams act on the data, and community benefits include apprenticeships, STEM outreach and paid work experience.
Next Steps
Licensed retailers should plan for the re-procurement ahead of 31 March 2028: gather evidence on AMR, leak detection, water efficiency savings, account management for multi-site public bodies and Scottish community benefits, and watch Public Contracts Scotland for notices. Water efficiency and leak detection firms could approach Business Stream about delivery partnerships.
How Athena Can Help
Utility retail tenders weigh savings evidence and community benefits heavily. When this framework is re-procured, Athena's bid content and compliance service helps retailers present AMR, efficiency outcomes and social value clearly, priced to win.
Water efficiency specialists can use our utilities framework search to find frameworks they can join directly, and water sector bid advice on standalone estate contracts, from leak detection surveys to metering upgrades, helps you decide which to pursue.
