CRM Solutions - 1253F
Framework Description
YPO's CRM Solutions framework (reference 1253F) covers customer relationship management software, from a single boxed licence order to a full deployment. It includes commercial off-the-shelf, open-source and bespoke systems. Buyers can award directly or run a competition. The single-lot framework runs until 1 March 2027, with options to extend by one year and then another, to 1 March 2030 at the latest.
Context & Use Case
Councils, housing providers, universities and other public bodies with high volumes of resident or customer contact use it to buy a new CRM, replace an old one or extend an existing system. A buyer that knows the product it wants can award directly; one with a more complex brief can run a competition among the suppliers on the framework.
Scope of Services
CRM software licences Commercial off-the-shelf, open-source and bespoke CRM solutions Implementation and deployment Upgrades and amendments to existing CRM systems
Lots
Single lot
Who Can Apply
CRM software vendors, resellers and implementation partners. Vendors outside the current supplier list have no way in while it runs. The re-tender could come before 1 March 2027 or, if both extensions are used, as late as 2030, so check YPO's plans before timing your preparation.
Buyer Benefits
Being able to award directly lets a buyer move quickly when it has already chosen a product, while competition is available for larger projects. One agreement covering licences, implementation and later upgrades means the buyer does not need a second procurement for changes after go-live.
Next Steps
Suppliers on 1253F should be ready for direct award requests and further competitions, with public sector references and integration examples on hand. Others should check the YPO 1253F page for news on extensions or a replacement and prepare public sector case studies, accessibility and data protection evidence.
How Athena Can Help
For suppliers on 1253F, Athena's competitive bid writing turns your implementation method and support model into well-scored responses, with pricing modelled against rival vendors and a health check before you submit.
Our public sector software framework planning finds other technology frameworks and dynamic markets you could join while applications for this one are closed. Our tender consultancy for software firms helps you get ready for the re-tender, including the social value and data protection answers buyers expect.
